Window
Requests submitted within 30 days of purchase are eligible for a full refund of the amount paid for that product, subject to the limits below.
How to request
Email support@frostlamp.online with the order email, approximate purchase date and product name. No justification is required within the window.
Timing
Approved refunds are initiated within a few business days. Card issuers and payment processors may take additional time to post the credit.
Limits
Refunds do not extend automatically to third-party fees charged by banks or processors outside FrostLamp’s control. Abuse (duplicate chargebacks after a refund, or fraudulent orders) may be refused where permitted by law.
Legal rights
This policy does not replace mandatory consumer rights under Brazilian law, including cooling-off rights that may apply to certain distance contracts.